Hardware Lifecycle Maintenance

Accela/ACIs Hardware Lifecycle Maintenance program offers a flexible complement to the standard manufactures maintenance programs that can reduce IT maintenance spending while providing organizations the ability to maintain their aging legacy IT environment at a much lower cost (OPEX). Our team provides End-of-Life (EOL) and End-of-Service-Life (EOSL) recommendations, utilizing a staff of leading technical experts and a vast inventory of certified servers, router, storage and networking equipment, we keep IT environments operating smoothly long after end of service life.

"Accela/ACIs differentiator is our 4 hour response means we can have an engineer at your site with the part in hand within 4 hours, not just an email acknowledgment  of the  issue."

 Program Benefits

  • Extend the Useful Life of Aging Equipment
  • Leverage a Single Point of Contact
  • Flexible Support Levels
  • Global Support Network
  • Co-Term Contracts with No Penalty
  • Technical Assistance Center provides 24x7 call center assistance, staffed with hundreds of engineers
  • Warehouse facilities in Ohio, Georgia, California and Arizona run tests on products to recertify them to OEM/Vendor standard
  • Field Engineers physically located in the 40 largest markets in the United States, ensuring a 4-hour Onsite response.

Hardware Lifecycle Maintenance Systems Covered

SERVERS STORAGE NETWORKING
Dell Brocade Avaya
HP ProLiant Cisco Cisco
HP Unix Dell EqualLogic Extreme
IBM Power (p/I) EMC2 Foundry
IBM Hitachi HP
BladeCenter HP Juniper
IBM system x IBM Nortel
IBM system z NetApp  
Sun Microsystems StorageTek  

 Support Levels

  • 7x24x365 - 2 or 4 hour response
  • 5x24 - 2 or 4 hour response
  • Monday- Friday 8am to 5pm - 4 hour response
  • Monday- Friday 8am to 5pm - Next Business Day (NBD) on-site response
  • On-site filed engineers domestic and international
  • Parts replacement Next Business Day (NBD)

Global Logistics

  • Global UPS Agreement
  • Access to vast facilities as Forward Stocking Locations (FSL)
  • Four hour courier delivery
  • Next flight out option
  • Leveraged across all services